Shipping policy

Processing Time

Processing times vary by item. Many in-stock orders placed before 2:00 PM ET, Monday through Friday, ship the same or next business day. Custom, made-to-order, freight and wrestling mat orders ship on the schedule stated in your quote or order confirmation. Processing times are estimates, not guarantees.

Domestic In-Stock Orders

Most in-stock items ship from U.S. warehouses within 1 to 2 business days. Standard delivery is usually 2 to 5 business days after shipment. Your shipping confirmation email includes tracking, and the first carrier scan usually appears within 1 business day of shipment.

Overseas Orders

Some items ship directly from an overseas warehouse. The product page for each of these items says so before you order. Overseas items usually ship within 1 to 2 business days and arrive 10 to 20 business days after shipment.

Tracking for overseas orders can take 5 to 7 days to show its first update while the parcel clears export and international transit. A tracking page with no updates during that time is normal. If an overseas order shows no tracking movement 10 business days after it ships, contact orders@greatcallathletics.com and we will trace it with the carrier.

Shipping Charges

Shipping options and charges are shown at checkout based on the items in your order and your delivery address. Review the shipping total before placing your order.

Shipping charges may include handling and do not necessarily reflect the actual cost of the shipping label or freight. The actual cost may be more or less than the amount charged, and the difference is not adjusted or refunded.

If a shipping charge, delivery option or other order detail was shown or charged in error, or for any other lawful reason, we may contact you to correct the order before shipment, or cancel the order and issue a refund.

Items may ship separately and from different locations. Shipping offers apply only to eligible items and do not waive shipping charges on other items in the same order. Shipping charges are not refundable except where our Refund Policy or applicable law provides otherwise.

Delivery Areas

The delivery estimates and shipping options below apply to eligible deliveries within the continental United States (the contiguous 48 states and Washington, D.C.). Options, charges and delivery times for Alaska, Hawaii, U.S. territories, military addresses and international destinations vary and are shown at checkout or in your quote.

Shipping Speeds

Expedited Shipping: estimated delivery in 2 to 4 business days after shipment for eligible items.

2nd Day Shipping: estimated delivery in 2 business days after shipment for eligible items.

Next Day Shipping: estimated delivery the next business day after shipment for eligible items.

2nd Day and Next Day Shipping are charged separately and are available only for eligible items and continental U.S. addresses. Oversized items, freight items, wrestling mats, custom garments, made-to-order products and other items with product-specific shipping requirements may not qualify. If a faster method is selected for an item that is not eligible, we may contact you to change the method or refund the expedited shipping charge.

Freight, Wrestling Mats and Oversized Items

Truckload, LTL freight, wrestling mats and other oversized items ship by freight carrier. Their freight charge is shown at checkout or in your quote and follows the same Shipping Charges terms above. Provide accurate delivery details before shipment, including whether the address is residential, has a loading dock, needs a liftgate, or has limited access or delivery hours. Reasonable carrier charges caused by inaccurate or missing delivery information, a missed delivery appointment, refused delivery, redelivery or storage may be charged to you.

Your own freight or pickup: For freight, LTL and oversized items, you may ask to arrange and pay for your own freight carrier, or to pick up the order yourself, instead of using our shipping. Where available, we will work with you to arrange it. Requests must be made in writing before the order ships and are subject to our approval and the availability of a pickup location and time. When you arrange your own carrier or pickup, title and risk of loss pass to you when the order is released to your carrier or to you, and any carrier claim is between you and your carrier.

Delivery Estimates and Delays

Delivery estimates begin after the order ships and are not guaranteed unless we expressly guarantee a date in writing. Great Call Athletics is not responsible for carrier delays, weather, address issues, holidays or other events outside our control once an order has been handed to the carrier.

Shipping Terms, Title and Risk of Loss

All orders ship FOB Origin (shipping point). Title and risk of loss pass to the buyer when the order is handed to the carrier at the location it ships from. Shipping and freight charges do not change these terms. These terms apply unless a different shipping term is stated in writing on your accepted quote or invoice.

Shipping Insurance

Unless freight insurance is purchased for your order, every shipment travels with only the standard carrier liability included with its shipping label or bill of lading, and no additional insurance is purchased. Standard carrier liability is limited and can be far below the value of the goods, especially on freight shipments.

Where freight insurance is offered on your quote or at checkout, you may add it before the order ships. We then purchase the coverage from a third-party cargo insurer before the order is released to the carrier. Coverage is subject to the insurer's terms, exclusions and claim process, and any claim is paid by the insurer. Insurance cannot be added after a loss. For other orders, contact us at orders@greatcallathletics.com before the order ships and we will let you know whether additional coverage is available and its cost.

Inspection and Carrier Claims

Inspect every delivery before signing for it. Note any visible damage or shortage on the delivery receipt and photograph it before the driver leaves. Report damage or shortages to us within 7 days of delivery with photographs of the item and the packaging, and keep all packaging until the matter is resolved. Because risk of loss passes to the buyer at shipment, transit loss or damage is recovered through a claim with the carrier. We can provide available shipping records to support your claim.

Your Rights

These terms do not limit our responsibility for items that are defective or not as ordered, or any right that cannot be waived under applicable law. Orders placed through a third-party marketplace are also subject to that marketplace's required buyer policies. Questions about shipping can be sent to orders@greatcallathletics.com.