Shipping and Delivery
How long will it take for my domestic order to arrive?
Most in-stock orders placed before 2 PM ET, Monday to Friday ship the same business day. Orders placed later, on weekends, or on holidays generally ship the next business day. Standard shipping typically takes 1 to 4 business days after shipment. Item eligibility and carrier delays can affect timing. See our Shipping Policy for details.
How long will it take for my international order to arrive?
Most international orders arrive within 7 to 14 business days. However, due to customs clearance, some shipments may take up to 4 weeks. We appreciate your patience.
My parcel is marked delivered, but I did not receive it.
Carriers now use GPS-based scanning to track exact drop-off points. If your tracking shows delivered but you do not have the package, contact your local post office first, as they are often able to locate it. If that does not resolve the issue, contact us at orders@greatcallathletics.com and we will open an investigation with the carrier.
Why is my tracking not updating?
Tracking updates when your package is scanned by the carrier. Occasionally a label may be printed before the item physically ships, which can happen due to stock delays or fulfillment timing. If your tracking has not updated after 48 hours, reach out to us.
Returns and Exchanges
What is your return policy?
You may request a return of an eligible item within 60 days of delivery, subject to review and authorization. Items must be unused, unaltered, non-laundered, in original packaging, and with tags attached. Eligible returns in the contiguous U.S. use a free prepaid return label that we provide. Custom and made-to-order gear, intimate apparel, soap and skin-care products, worn shoes, and freight or oversized goods have exclusions. Defective items are handled under the Refund Policy. Email orders@greatcallathletics.com with your order number and item, and wait for authorization before shipping anything back.
Are there any restocking fees?
Eligible items returned unused, in original packaging, and with all tags attached have no restocking fee. Items that do not meet that standard but arrive in acceptable condition may incur a 20% to 50% restocking fee, at our discretion. Bulk orders purchased for resale may incur a 20% fee. See the Refund Policy for all conditions.
How do I exchange a product?
The fastest way to get the correct size is to place a new order and request a return of the original eligible item. Email orders@greatcallathletics.com with your order number and item, and wait for return authorization and the label. After the return is processed, the refund goes to the original payment method. Shipping for the new order follows our Shipping Policy.
Orders and Stock
Can I change or edit my order?
Because we ship fast, there is only a short window to make changes. Review your order carefully before placing it. If you need to make a change, email us immediately at orders@greatcallathletics.com and we will do our best to accommodate.
When will items be restocked?
We restock items regularly. If something is sold out, it is likely due to manufacturer backorder or a delayed shipment. Most items are restocked within 1 week, though some seasonal products may be out longer.
International Orders
Why was I charged a customs fee or VAT on my international order?
International shipments may be subject to customs duties, taxes, or VAT, depending on the destination country. These fees are not controlled by us and are the responsibility of the buyer. Customs may also delay delivery beyond the estimated timeframe.
Team, Bulk, and Custom Orders
Do you outfit whole teams?
Yes. See Custom Team Orders for decorated gear, or Wholesale Orders for volume pricing on stock items.
Contact
Great Call Athletics
761 Coates Ave, Suite 70
Holbrook, NY 11741
Phone: 631-213-7047
Email: orders@greatcallathletics.com
Monday to Friday: 9 AM to 5 PM EST