How Are Shipping Costs Determined?
Shipping offers and delivery estimates apply to eligible deliveries within the continental United States (the contiguous 48 states and Washington, D.C.). Options, charges, and delivery times for Alaska, Hawaii, U.S. territories, military addresses, and international destinations vary and are shown at checkout.
Available shipping options and charges are shown at checkout based on your items and delivery address. Review the shipping total before placing your order.
Items may ship separately and have separate shipping charges. Shipping offers apply only to eligible items and do not waive shipping charges on other items in the same order. Available options and the total shipping charge are shown at checkout.
Freight, oversized, custom, and made-to-order items may require separate rates or services. Alaska, Hawaii, U.S. territories, and international destinations have product-specific availability and rates shown at checkout.
When Will My Order Ship?
- Most in-stock orders placed before 2:00 PM ET, Monday through Friday, ship the same business day. Orders placed after 2:00 PM ET, on weekends, or on holidays typically ship the next business day.
- Business days are Monday through Friday, excluding U.S. federal holidays.
- Shipping timelines may vary based on item, carrier volume, and location.
What Shipping Methods Are Available?
Expedited (2–4 business days after shipment), 2nd Day, and Next Day services may be available depending on your items and delivery address. The available choices are shown at checkout. 2nd Day and Next Day services cost extra. Shipping services do not shorten production or processing time.
Delivery estimates begin after shipment. Freight, oversized, custom, made-to-order, and other items with product-specific shipping requirements may have different processing times or may not qualify for expedited services. See the product details and checkout for available options.
How Can I Track My Shipment?
Tracking details are sent to the email on file once your order ships. You can also view shipping status anytime on the Your Orders page.
What If I Never Received My Order?
If your tracking shows Delivered but you did not receive the item, or if your package appears delayed, reach out to orders@greatcallathletics.com.
We will help investigate and resolve the issue. In case of a carrier delay, we ask that buyers allow up to 21 days from the initial tracking scan before requesting a refund. This gives us time to properly trace and recover the shipment.
LTL Freight and Wrestling Mats
Larger items like wrestling mats ship via LTL freight and are not eligible for standard shipping rates. A flat-rate trucking charge applies.
For an accurate freight quote, email orders@greatcallathletics.com.
FOB Origin, LTL Freight Terms
All LTL freight shipments are FOB Origin. Once goods are loaded onto the truck, the buyer assumes all risk.
It is the buyer's responsibility to inspect the shipment upon delivery, note any damage on the Bill of Lading, and file any claims directly with the carrier. We may assist as a courtesy, but responsibility remains with the customer.
Contact
Great Call Athletics
761 Coates Ave, Suite 70
Holbrook, NY 11741
Phone: 631-213-7047
Email: orders@greatcallathletics.com
Monday to Friday: 9 AM to 5 PM ET